Refund policy

Return requests

You may request a return within 30 days after receiving your order.

To request a return, contact support@shoppes.biz and include:

• Your order number
• The reason for the request
• Photos or video if the item arrived damaged, defective or incorrect

Do not return an item before receiving written approval and return instructions. The appropriate return address will be provided after your request is reviewed.

Items must be unused, in their original condition and, where applicable, in their original packaging.

Damaged, defective or incorrect items

Contact us as soon as possible after delivery and include clear photos or video. We will review the request and provide the appropriate resolution.

Final-sale items

Only products clearly marked “Final Sale” on their product page are excluded from change-of-mind returns. A promotional discount does not automatically make a product final sale.

Refunds

Approved refunds are issued to the original payment method. Processing times may depend on your bank or payment provider.